Managed Services
Managed Services is how we take long-term responsibility for Cloud, Data, and Applications. Some customers come to us after we have fixed specific issues. Others ask us to take ownership from day one. In both cases, the goal is the same: predictable, boring operations.
Proactive support with measurable improvement
Our managed services go beyond reactive support. We monitor, improve, and report so you see progress every month.
Azure CSP is available as part of our managed service where it simplifies billing and support. It is optional and never required.
Proactive monitoring and alerting, not just reactive support
Regular reporting on performance, cost, and improvement activity
Improvement backlog with measurable goals each month
Incident response within agreed scope and response expectations
Governance cadence: reviews, recommendations, and roadmap updates
Clear escalation routes and communication channels
Engagement Models
Co-managed
You keep ownership, we handle specialist work and proactive improvements.
Fully managed
We own the day-to-day operational workload within agreed boundaries.
Outcome-based add-ons
Monthly improvement backlog with measurable goals.
What we can manage
Pick one pillar or combine them for full-stack coverage.
Onboarding
A structured onboarding process so you see value quickly.
Discovery call and scoping
We discuss your environment, challenges, and what good looks like for you.
1
Access setup and security approach agreed
We agree access requirements, security boundaries, and communication channels.
2
Baseline review and risk register
We review your environment and document the current state, risks, and priorities.
3
Quick wins in week 1 to 4
We deliver early improvements while setting up long-term reporting and governance.
4
Reporting cadence and improvement backlog
Regular reporting begins and we maintain a prioritised backlog of improvements.
5
Managed services usually follow an initial review. That baseline allows us to take long-term responsibility with a clear understanding of risk, cost, and operational priorities.