Systems Reliability Consultant

Hie is a technical consultancy that designs, builds and manages the backend systems our customers depend on.

Our work spans cloud platforms, databases, data engineering, backend software, automation, performance and reliability. We do not complete isolated tasks and throw them over the wall. We stay involved, understand how complete systems behave in production and continuously improve them.

We are early in our journey as a company, but not in our careers. Hie is built by people who have designed, delivered and run systems like these before.

We are looking for someone early in their career who wants to become unusually capable across technology and help shape the company they work for. We are a growing team of experienced people who listen to each other, where good ideas can quickly influence how we work.

The opportunity

This is not a graduate role. You need at least one year of genuine commercial experience in technology.

You do not need to be an expert yet. You should have a good understanding of the fundamentals and the curiosity to go much deeper. You must also be comfortable getting involved in technical areas you do not yet understand.

You will learn by working with real customer systems, experienced engineers and modern technology. Looking after what we design and build gives you an understanding that cannot be gained from courses, certifications or disconnected project work alone.

Your work could include:

You will not simply identify technical issues and pass them to someone else. You will learn how to explain what needs to change, why it matters and what options are available.

That could mean the quickest safe improvement, the proper long-term solution or a sensible middle ground. You will help customers understand the balance between reliability, cost, effort and maintainability, then help deliver the agreed change and measure whether it worked.

Much of our current work involves C#, Azure, SQL Server and dbt, alongside other technologies where they fit the problem. You do not need experience with all of them, but genuine exposure to any is useful. We care more about curiosity and the ability to learn than a particular list of tools.

A technical career built for the future

Technology roles are changing quickly.

AI can accelerate research, development and routine work, but it has no real experience and regularly produces convincing rubbish. We use it extensively, but we expect people to understand enough to question its output, test it properly and recognise when it is wrong or outdated.

We want to develop expert generalists who can follow problems across cloud, software, databases and data rather than remaining inside one narrow technical boundary.

In a focused, growing team, your contribution is visible. You will have the opportunity to influence our internal software, customer services and ways of working as Hie grows.

Responsibility, influence and salary grow with the impact you have, not your age, qualifications or time served.

Trust and autonomy

We give people considerable autonomy and trust.

You will be expected to manage your time, meet agreed commitments and keep the team informed without being closely supervised. You should investigate properly and make a sensible attempt before asking for help, but also recognise when you are blocked or when someone else’s experience will get to a better answer more quickly.

Autonomy does not mean working alone. We plan as a team, share knowledge and involve each other before complexity, risk or poor decisions become difficult to undo.

We work together in our Harrogate office for roughly three days each week. Hybrid working gives people flexibility, but being in the same room is important for learning, problem-solving and building a strong team.

Reliability without constant firefighting

We respect people’s time and invest heavily in preventing incidents rather than repeatedly reacting to them.

Our customers operate around the clock, but out-of-hours involvement is limited to genuine P1 incidents. We run weekly drills so everyone understands how to respond, communicate, gather evidence and help ensure the same problem does not happen again.

When something serious happens, the team handles it together or makes a proper handover. Nobody should be left carrying a problem because someone else decided their part was finished.

This works both ways. People who support the team will be supported when they need it.

Who will do well here

This role will suit someone who:

It will not suit someone looking for a narrow remit, a predictable ticket queue or somewhere to remain unnoticed.

What you need

We do not provide visa sponsorship.

How to apply

Alongside your CV, we'll ask you a few questions about how you think and work.

Please write the answers yourself. We want to understand how you think, not how polished an AI tool can make your application.